This policy explains what personal data we collect when you use this website or book a transfer, why we need it, and your rights under UK data protection law (UK GDPR and the Data Protection Act 2018).

1. Who we are

RTransfer Airport Transfers is a trading name of [Registered company name], company number [Company number], a private hire operator based in Edinburgh, Scotland. We are the data controller for the personal data described here.

Address: 38 Thistle Street, International House, Edinburgh, EH2 1EN
WhatsApp and phone: +44 7463 212661
Email: rporttransfer@mail.com

2. What we collect

Contact details: your name, mobile number and email address.
Journey details: pick-up and drop-off addresses, date and time, flight number, number of passengers and luggage.
Requests: things you ask for, such as a child seat or an extra stop.
Messages: what you send us on WhatsApp, by phone or by email.
Payment: online card payments are handled by our booking system's payment provider. We never see or store your full card number.
Newsletter: your first name and email address, only if you sign up.
Website data: if you accept cookies, anonymous information about how the website is used (pages visited, device type).

3. How we use it

To give you a price, confirm your booking and carry out your journey.
To track your flight and adjust your pickup time.
To send you booking confirmations, driver details and journey updates.
To deal with questions, complaints and lost property.
To keep business, tax and licensing records required by law.
To improve our website, only if you accept analytics cookies.

We do not send marketing messages unless you ask us to, and you can stop them at any time.

4. Our legal basis

We use your data because we need it to perform our contract with you (your booking), to meet legal obligations (such as tax and private hire licensing records), and for our legitimate interests in running and improving our service. Analytics cookies are only used with your consent.

5. Who we share it with

Your driver: your name, phone number and journey details, so they can collect you.
Our booking system and payment provider: which store bookings and take card payments on our behalf.
WhatsApp (Meta): if you contact us on WhatsApp, your messages are handled under WhatsApp's own privacy policy.
Authorities: the police, the City of Edinburgh Council licensing team or others, only where the law requires it.

We never sell your personal data.

6. How long we keep it

Booking and payment records: 6 years, for tax and accounting.
Enquiries that don't become a booking: up to 12 months.
Website analytics: kept in anonymous form.

7. Your rights

You can ask to see the data we hold about you, correct it, delete it, restrict or object to how we use it, or receive a copy to take elsewhere. To make a request, WhatsApp +44 7463 212661 or email rporttransfer@mail.com. We'll reply within one month.

If you're unhappy with how we've handled your data, you can complain to the Information Commissioner's Office (ICO) at ico.org.uk.

8. Cookies

Cookies are small files a website stores on your device. When you first visit, a banner asks whether you accept cookies. You can change your choice at any time using , also in the footer of every page.

Type	What it does	When it's used
Essential	Remembers your cookie choice and the journey you entered in the price box.	Always. The site needs these to work.
Analytics	Google Analytics counts visits and shows which pages are useful, so we can improve the site.	Only if you click Accept.
Advertising	Google Ads and the Meta (Facebook and Instagram) Pixel tell us when someone who saw our advert gets in touch or books, so we can see which adverts work. Meta and Google may also use this to show you our adverts.	Only if you click Accept.

This website also loads fonts from Google Fonts, which means your browser connects to Google's servers. Links to WhatsApp, Tripadvisor and Google Maps take you to those services, which have their own privacy and cookie policies.

If you sign up for our newsletter, we use your first name and email address to send you travel tips, news and offers, about once a month. We only send it if you tick the consent box, and every email has an unsubscribe link. Your details are stored by our email service provider, MailerLite, which acts on our behalf. When you sign up, MailerLite sends you an email to confirm your address before you are added. We keep them until you unsubscribe, then delete them, apart from a record that you unsubscribed so we don't email you again.

10. Changes to this policy

We may update this policy from time to time. The date at the top shows when it last changed.

Privacy policy