These terms apply to every journey booked with RTransfer Airport Transfers, a trading name of [Registered company name]. By making a booking you agree to them.

1. Booking

Book online, by WhatsApp or by phone, at least 24 hours before pickup.
Your booking is confirmed when you receive a confirmation from us.
Please check your details: names, addresses, date, time, flight number, passengers and luggage.

2. Prices and payment

Prices are per vehicle, not per person, and are fixed when you book.
When you book a return journey at the same time, we take 10% off the total.
The price is based on the details you give us. Extra stops, extra passengers or luggage that needs a bigger vehicle may change it, and we'll agree any change with you first.

Extra charges may apply for:

Waiting time beyond the free waiting included in your booking.
Extra pick-up or drop-off addresses.
Parking charges, where they apply.
Changes you ask for after your booking is confirmed.
Cleaning, if the vehicle is left excessively dirty.
Damage caused by passengers.

We're not responsible for extra costs caused by incorrect information given to us by the customer.

Newsletter welcome offer

New newsletter subscribers get a code for 10% off their first booking with us, sent by email once they confirm their subscription.
Quote the code when you book (in the booking notes, by WhatsApp or by phone). It cannot be added after the journey.
The code is valid for 90 days from sign-up and can be used once per customer.
Only one discount applies per booking. It cannot be combined with the return-trip discount or any other offer.

3. Pickups and waiting time

We track your flight and adjust your pickup time if it lands early or late, at no extra cost.
Waiting is free for 60 minutes after your flight lands.
After 60 minutes, extra waiting may be charged at £1 per minute.
If we can't reach you and you haven't arrived 60 minutes after landing, the booking counts as a no-show and is not refunded.
Please switch on your phone when you land and reply to your driver's message.
Pickups from other places, such as hotels or homes, include 15 minutes of free waiting.
Any extra waiting may be charged at our current rate of £1 per minute.

Please tell us as soon as possible about any change to your travel plans, such as a new flight or pickup time.

4. Passengers, luggage and child seats

Tell us the right number of passengers and bags so we send a vehicle with enough room.
For safety, a driver may refuse to carry more passengers or luggage than the vehicle is licensed and insured for.
Child seats are free on request. Please ask when you book.

5. Lost property

If you leave something in the car, your driver will contact you to arrange its return for a small fee. If we can't reach you, we hand it to police lost property and let you know.

6. Cancellations and refunds

Unless we have agreed something different with you:

Cancel more than 24 hours before pickup: you get a full refund.
Cancel less than 24 hours before pickup: we may refund only part of the fare, or nothing, because your driver and vehicle have already been set aside for you.
No-shows: no refund. A no-show is when we can't reach you and you haven't arrived 60 minutes after your flight lands (see section 3).

To cancel, message us on WhatsApp +44 7463 212661 or email rporttransfer@mail.com. The time of your message counts as the time of cancellation.

Any refund due is normally paid back to the card or account you used to pay.

7. Delays outside our control

We plan every journey to arrive on time. We're not responsible for delays caused by things outside our control, such as accidents, road closures or severe weather, but we'll always keep you updated.

8. Complaints

If something isn't right, please tell us on WhatsApp +44 7463 212661 or by email at rporttransfer@mail.com. We'll reply within 8 hours and do our best to put it right.

9. Law

These terms are governed by the law of Scotland.

Terms & conditions