Left something in a taxi or airport transfer? What to do

Part of our Meet and greet at Edinburgh Airport guide

Lost something in one of our cars?

1. Contact us straight away on WhatsApp or by phone: +44 7463 212661, or email rporttransfer@mail.com.
2. Give your booking details: the date, time, pickup and drop-off, and a description of the item.
3. Your driver checks the car and contacts you to arrange the return, for a small fee.
4. If we cannot reach you, we hand the item to Police Scotland lost property and let you know.

Lost it in a taxi from the rank?

Contact the taxi company you travelled with. If you paid by card, your receipt or bank statement may show which company it was. Note the taxi's licence number if you can; it is shown on the plates.

Lost it at the airport?

Items left in the terminal or on a plane are handled by the airport or your airline, not by taxi companies. Contact them directly.

Five habits that save the panic

• Check the seat pockets, door pockets and footwells before you get out.
• Keep passports and phones in one zipped bag, not loose on the seat.
• Count your bags into the boot and back out again.
• Keep children's toys and tablets in one bag.
• Save our number before you travel.

More about what to expect on the day in our meet and greet guide.

Frequently asked questions